Privacy Policy

Welcome to Muli Roo's Privacy Policy, where we outline how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information Collection:

When you visit our Site, we automatically gather specific details about your device, such as web browser information, IP address, and time zone. We also collect information on the web pages or products you view, referral sources, and your interactions with the Site. This collectively collected information is referred to as "Device Information."

We employ various technologies to collect Device Information, including "Cookies," "Log files," and electronic files such as "Web beacons," "tags," and "pixels."

When you make a purchase or attempt to do so, we collect "Order Information," including your name, billing and shipping addresses, payment details, email address, and phone number.

The term "Personal Information" in this Privacy Policy encompasses both Device Information and Order Information.

Use of Personal Information:

We use Order Information primarily to fulfill orders, manage payments and shipping, and provide invoices or order confirmations. Additionally, we may use this information to communicate with you, screen orders for potential risks or fraud, and, in accordance with your preferences, share information or advertising about our products or services.

Device Information is utilised to screen for potential risks and fraud, enhance and optimise our Site, and generate analytics to understand how customers browse and interact with the Site so we can deliver the best possible experience for our customers.

Sharing Personal Information:

Your Personal Information may be shared with third parties to assist us in using it as described above. We use Shopify for our online store, and you can learn more about how they handle Personal Information here. Google Analytics is also employed to understand how customers use the Site, and you can read about Google's practices here. We may disclose Personal Information to comply with laws or respond to lawful requests to protect our rights.

Behavioural Advertising:

We use Personal Information for targeted advertising or marketing communications that we believe may interest you. You can by all means opt-out of targeted advertising through various services such as Facebook, Google, and Bing, or through the Digital Advertising Alliance’s opt-out portal.

Your Rights:

If you are a European resident, you have the right to access, correct, update, or delete your Personal Information. For such requests, please contact us through the information provided below.

Data Retention:

Order Information is retained for our records unless you request its deletion.

Text and Email Advertising:

By ordering or registering an account, you grant us the right to send you transactional and marketing communications via email or SMS. You can opt-out at any time through the provided options or by contacting our Customer Service team.

Changes:

This Privacy Policy may be updated periodically to reflect changes in practices or for operational, legal, or regulatory reasons.

Minors:

The Site is not intended for individuals under the age of 10.

Contact Us:

For more information about our privacy practices, questions, or complaints, please contact us at shop@muliroo.com.au